Our normal shipping time of all custom covers is 3 weeks, unfortunately it's been a real crazy start of the year 2014 for us, it's one of those time where busy is actually not so good as we can't fulfill the order as quick as we normally could.
We're not pushing for overtime nor hiring contractors, instead we're going to take our time and give every piece the time and attention required to maintain consistencies and the quality that we ourselves would be happy with.
Shipping is done exclusively via DHL, FEDEX and TNT with tracking and insurance and will happen within 4-6 weeks.
Your Slipcover is too tight or loose? Maybe a button fell out? or Perhaps the zipper broke? Well, that's just not good enough.
We absolutely stand behind everything we make and sew - We will either refund you, send you an replacement, or even provide alteration credit if you'd prefer to amend via your local seamtress; we'll do whatever it takes to satisfy and float that boat of yours.
Remember to order some free samples though, because colors on each monitor can and will vary; most importantly though, get samples cause it's not cool to protest if you think our whites doesn't exactly match the white you have on your wall.
See what our customers in our reviews & testimonials page.
This also include fair wear & tear usage of a couch as per our fabric care guide; it goes without saying though that no couch (read: slipcovers) should EVER double the function of a scratching post for your furry ones or a trampoline for the kids, no matter how cute and adorable they are.
Other than that, we strongly advocate against spot cleaning, stain protection sprays and excessive exposure to the sun; Remember to slip, slop, slap :)
Apart from that, everything we sell is handmade from scratch in our own workshop; Once an order is placed, fabric is retrieved from storage, a pattern is then drawn on it; We then cut, sew, pipe, edge, iron, pack and schedule it for pick up by the guys in the funny shorts.