We normally ship our custom covers within 3 weeks, unfortunately it's been a real crazy start of the year 2014 for us, it's one of those time where busy is actually not so good as we can't fulfill the order as quick as we normally could.
Rather than pushing for overtime and hiring contractors, we've decided to give every piece the time and attention it required to maintain consistencies and the quality that we ourselves would be happy with.
Shipping is done exclusively via DHL, FEDEX and TNT with tracking and insurance and will happen within 5 weeks.
Your Slipcover is too tight or loose? Maybe a button fell out? or Perhaps the zipper broke? Well, that's just not good enough.
We absolutely stand behind everything we make and sew - We will either refund you, send you an replacement, or even provide alteration credit if you'd prefer to amend via your local seamtress; we'll do whatever it takes to satisfy and float that boat of yours.
Remember to order some free samples though, because colors on each monitor can and will vary, and how dark it looks will also differ depending on the lights at different time of the day, but most importantly, get samples cause it's not cool to protest if the slipcover you ordered doesn't match that sexy pair of Christian Louboutin's stilettos.
This also include fair wear & tear usage of a couch as per our fabric care guide; it goes without saying though that no couch (read: slipcovers) should EVER double the function of a scratching post for your furry ones or a trampoline for the kids, no matter how cute and adorable they are.
Other than that, we strongly advocate against spot cleaning, stain protection sprays and excessive exposure to the sun; Remember to slip, slop, slap :)
Apart from that, everything we sell is handmade from scratch in our own workshop; Once an order is placed, fabric is retrieved from storage, a pattern is then drawn on it; We then cut, sew, pipe, edge, iron, pack and schedule it for pick up by the guys in the funny shorts.