Our normal shipping time is around 3 weeks, howeve our waiting list kinda grew too quickly since the start of the year, we are definitely catching up on the lead time, and 4-5 weeks tops is the average for July.
Sorry for the delay(s), but we need to take our time and make sure every piece is given the time and attention required to maintain the consistencies and quality that we ourselves would be happy with.
All parcels are shipped exclusively via DHL, FEDEX with tracking and insurance.
Is your Slipcover is too tight or loose? Maybe a button fell out? Perhaps the zipper broke? Well, that's just not good enough.
We absolutely stand behind everything we make and sew - We will either refund you, send you a replacement, or even provide alteration credit if you'd prefer to amend via your local seamstress; we'll do whatever it takes to satisfy and float that boat of yours.
Remember to order some free samples though, because colours on each monitor can and will vary; most importantly though, get samples because it's not cool to protest if you think our whites doesn't exactly match the white you have on your wall.
See what our customers say in our reviews & testimonials page.
This also include fair wear & tear usage of a couch as per our fabric care guide; it goes without saying though that no couch (read: slipcovers) should EVER double the function of a scratching post for your furry ones or a trampoline for the kids, no matter how cute and adorable they are.
Other than that, we strongly advocate against spot cleaning, stain protection sprays and excessive exposure to the sun; Remember to slip, slop, slap :)
Apart from that, everything we sell is handmade from scratch in our own workshop; Once an order is placed, fabric is retrieved from storage, a pattern is then drawn on it; We then cut, sew, pipe, edge, iron, pack and schedule it for pick up by the guys in the funny shorts.