Our Claw-proof Velvet has been tested to be safe, durable, and scratch-resistant for the majority of pet owners. However, the fabric can still be vulnerable to aggressive scratching and biting from extremely sharp claws and strong teeth. As such, we'd strongly advise to mitigate such behaviours whenever possible.

Check out this blog post on how to protect your sofa from pet damage here.

You are entitled to claim a replacement against:
Tearing, breaking, or abrasion results in the slipcover becoming unserviceable after normal use and proper care. If your slipcovers have not held up, do let us know as soon as possible. Please see the image below for reference.



What the Claw-proof Velvet limited warranty does not cover
Small puncture holes and marks resulting from sharp claws or teeth, but the slipcover remains in intact condition and/or is serviceable/functional. Please see the image/s below for reference.

Following this fabric care guide will help to prolong the lifespan of your slipcovers, and maintain their performance, comfort, and appearance.

• Clean the slipcovers once a week with a soft brush or vacuum cleaner, as accumulated dirt will accelerate wear and dull the colour of the fabric.


• After spot cleaning, use a dry cloth to remove excess moisture from the fabric. Allow the upholstery to dry completely before use.


• Do not expose the fabric to direct sunlight. With extended exposure, ultraviolet rays can create hairline cracks in leather or cause fading or discolouration of fabric.


• If a snag occurs in your fabric, trim it using scissors. Do not attempt to pull it out, as this could damage the surrounding fibres.


• Spillage on fabrics may result in discolouration. Any spillage should be wiped with a dry cloth immediately. Do not use bleach (including oxygen-based or commercially advertised as colour protection bleach) on the fabric unless advised by our CX agents.


• Ensure no sharp objects (or claws) come into contact with the slipcovers to the best of your ability as this may cause snags or tears in the fabric.

This applies to Brushed Cotton, Cotton Canvas, Everyday Linen, Pure Linen.

All natural fabrics will soften over time after a few washes. It is also normal to see some pilling in the first few weeks of use for natural fabric. This pilling will stop once the loose fibres in between the thread are gone.

Machine-washing:

• Ensure that all zippers are closed.


• Wash at a temperature of 30°C or below.


• Do not bleach.

Drying:

• Drip dry in shade.


• Do not dry under direct sunlight.


• Do not tumble dry.


• Fit your covers while slightly damp to prevent creases and ensure a snug fit.

Ironing:

• Iron at medium heat, from 110℃ (230℉) to 150℃ (302℉).

Stain/spill removal:

• For non-oil-based liquid spills, blot immediately with a clean, dry cloth or towel.


• For oil-based liquid spills, gently blot excess oil with a paper towel.


• Then apply an absorbent such as corn starch over the spill, and allow it to sit for 10-15 minutes.


• Vacuum the absorbent off, then spray on a mild cleaning solution of soap and water.


• Rinse the fabric thoroughly to remove all soap residue. Air dry.

This applies to Claw-proof Velvet, Classic Velvet, Comfort Chenille, Eco Basketweave, Eco Chenille, Eco Twill, Eco Weave, Everyday Weave, Nomad, Performance Weave, Textured Weave, Signature Velvet.

Machine-washing:

• Sort slipcovers by colour and type: separate darks from whites, heavy from light fabrics to prevent pilling.


• Turn garments inside out.


• Ensure that all zippers are closed.


• Wash at a temperature of 30°C or below.


• Do not bleach.


• Do not machine wash Performance Weave. Spot clean only to preserve the longevity of the nano-coating.

Drying:

• Drip dry in shade.


• Do not dry under direct sunlight.


• Do not tumble dry.


• Fit your covers while slightly damp to prevent creases and ensure a snug fit.

Ironing:

• Do not steam.


• Do not iron.

Stain/spill removal:

• For non-oil-based liquid spills, blot immediately with a clean, dry cloth or towel.


• For oil-based liquid spills, gently blot excess oil with a paper towel.


• Then apply an absorbent such as corn starch over the spill, and allow it to sit for 10-15 minutes


• Vacuum the absorbent off, then spray on a mild cleaning solution of soap and water.


• Rinse the fabric thoroughly to remove all soap residue. Air dry.

Keep Comfort Chenille, Performance Weave and Classic Velvet covers raised and refreshed with a weekly vacuum to remove dust particles.

This applies to Vegan Leather Savannah Saddle, Bycast Leather Urbanskin Kramfors.

• Do not machine wash or iron.


• Wipe leather weekly with a clean, damp cloth (avoid harsh chemicals) to remove any build-up of body oil, perspiration, hair, etc.


• Keep leather dry and away from humidity and direct heat. Do not allow excess moisture to sit on the surface of the leather.


• In case of spills, stains or dirt, wipe with a clean, damp cloth.


• Do not treat the leather with oil. Faux leather disintegrates fast after being in regular contact with oil and moisture.

Sunbrella® warranty

Sunbrella® Upholstery Fabrics offers a 5-year limited warranty that guarantees against loss of colour, loss of strength, abrasion and pilling. Please refer to the official Sunbrella® Upholstery Fabrics certificate here for more information.

All warranty claims for Sunbrella® Upholstery Fabrics are subjected to Sunbrella review and approval. To make a claim/refund/replacement, please contact us with a description summarising the issue, with photo(s)/video clearly showing the defect together with your proof of purchase and use duration. Depending on the complexity of the issue, we may follow-up with additional questions to gain better insight. The review process can take anywhere from 2 weeks to 30 days.

Sunbrella® care guide

Please refer here for Sunbrella® Upholstery Fabrics official cleaning tip and guide.