Terms & Conditions

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. Any typographical, clerical or other error or omission in any sales literature, quotation, acceptance of offer, invoice or other document issued by us will be subjected to correction without any liability on our part. 

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund, all within 30 days of payment. All prices are not inclusive of VAT. Delivery costs are waived for most countries except for a select few; such additional charges will be clearly displayed upon checkout where applicable and included in the Total Cost.

I. We require payment in full before production of Goods. Your card will be debited once the order has been accepted. Your estimated delivery date (typically 3-4 weeks) starts on the date payment has been received.

I. We have a policy of continuous product development and reserve the right to amend the specification of Products without prior notice in relation to future sales. Goods supplied may differ as consequence from those on display or advertised. Unless agreed with you, the Goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the Website.

II. Leather Products are made from quality bycast natural leather and accordingly they may not be uniform in colour or texture. Some leathers will mellow with age and exposure to sunlight and heat.

III. We will endeavour to match the colour and texture of the fabric of your sofa to the samples chosen as accurately as possible, but variations in dye lots may occur, especially in naturally dyed fabrics such as the linen and cotton.

IV.Samples ordered from more than 3 months ago may not match the current fabric stock; when in doubt, please re-order samples.

The measurements of all Products made by us will be as accurate as possible, but are nevertheless approximate. For curtains, please check your measurements using our measuring guides to ensure that the correct sizes are ordered. For all other products (quilt covers and cushion covers), please double check if our standard sizes listed on the website are the same with your inserts. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order is being processed.

I. Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforseen circumstances outside of the reasonable control of COMFORT WORKS or delay due to any reasonable rescheduling of delivery.

II. Import Duties/ Custom Fees/Charges- You as the importer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Comfort Works, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country, fees that are again the responsibility of the importer. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

I. Comfort Works wants every one of your shopping experiences with us to be a positive one. If a mistake (slipcover manufacturing defect) was done on our part, we would like to offer a simple, no-hassle return policy with no restocking fee. Please read below for our full conditions. Any discounts or free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items.

II. If you believe that you have received the wrong product / the wrong measurements / wrong fabric you should contact us within 30 days after receiving the package, via email (info@comfortworks.com.au) with clear photos showing us the couch's front, sides and back in full view. We'll then use these images to lodge a claim to investigate what went wrong and the best method of resolution for it.

III. If mistake was done on our part, we will rectify the problem either via alteration credit of up to US$75 (or in equivalent currency) or through sending a replacement set of covers. Alternatively, we will gladly provide a full product refund or exchange for the merchandise within 30 days of delivery date (as per shipping tracker) if an alteration credit or replacement does not resolve the problem. In the event that the goods are returned without fault on Comfort Works part, a 30% restocking fee from the entire purchase price will be applicable.

IV. We cannot accept returns or claims on monogrammed, personalised, special-order items, items damaged through abnormal wear and tear usage, made-to-measure slipcover orders or fabric orders that have already been cut. We strongly advise that fabric samples be ordered and tested before placing an order with Comfort Works.

V. Please note that in the interests of hygiene, items must be unused and unwashed, and returned in their original packing bags. All goods will be inspected upon return.

VI. Bedding, textiles, curtains and any item marked as special-order are not returnable. Special-order typically refers to products which are built specially to your own specifications and/or imported on a per-order basis.

VII. The goods are your responsibility until they reach our Production team. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

VIII. We recommend you use a postal service that insures you for the value of the goods you are returning. Please email us before returning your goods. We will only accept goods that are returned with a confirmation from a COMFORT WORKS customer service representative.

IX. We will not refund any goods that have not been accepted and returned by you. For example, if you have refused to accept delivery and our courier services returns the item to us, we will consider our obligation to attempt further shipment as terminated, reserving all rights against you for resultant damages arising from your failure to fulfill your obligation.

You are able to amend an order only within 2 working days of it being submitted; this only includes changing the size/colour of an item and changing the delivery address.

I. Fabric may vary slightly between dye lot / production batch. Though the actual variation is often very slight, fabrics made from natural ingredients can and will have a colour difference of up to 5%.

II. Whilst we guarantee to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order due to dye-lots batch variation.

III. The above guarantee will only apply to swatch orders that have been received and order(s) placed within a 30 day time-frame.

IV. We cannot accept any responsibility for fading or discoloration, due to exposure to sunlight.

V. We cannot accept any responsibility for fading or discoloration, due to exposure or contract with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odor neutralizers and nicotine neutralizers that contain certain chemicals that can react with fabric dyes.

VI. We recommend that you wash and/or clean your slipcovers as an entire set, as colored fabrics can and will fade slightly after the first wash.

VII. All products are sold on the basis that they are suitable for domestic use only.

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.