Terms & Conditions

Welcome to the place where a lawyer gets the company to write a bunch of boring, yet incredibly important stuff to keep me and you on the same page. Hopefully we'll be able to summarise most of the content here into a more succinct blurb.
We're an Aussie company which ships internationally. This means you're bound by Aussie laws and the products you order from us will be affected by your local import laws (customs duties). There would of course, be differences in the way things are done between countries so when in doubt, just drop us a message and we'll talk things over.
If we made a mistake on your order we'll do our best to make it right. Even if there wasn't a mistake but you have an issue or question, we'd definitely like to help you find a solution of some sort.
We'll be straight up with you and hope you return the favour -- this means double-confirming that you liked the swatches before ordering the slipcover, taking as much care with your order as we will be making them.
In General
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service").
By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Comfort Works reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, you should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Your use of the COMFORT WORKS website (comfortworks.com.au, comfort-works.com) constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please refrain from the use of COMFORT WORKS website.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and can be subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with COMFORT WORKS you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
COMFORT WORKS retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Privacy & Safe Shopping Guarantee
In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example: for your personal order history on our feedback forms.
We do not sell, trade or rent your information to others. You can be sure it will remain confidential and will be used only to help us build a better relationship with you.
Ethical Sourcing Policy
As a reputable and trusted business committed to offering its customers high quality products, COMFORT WORKS recognizes its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees´ health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
• Minimum age of employment
• Freely chosen employment
• Health and safety
• Freedom of association and the right to collective bargaining
• No discrimination
• No harsh or inhumane treatment
• Working hours
• Rates of pay
• Terms of employment
COMFORT WORKS will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
Intellectual Property, Software & Site Usage
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person´s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. COMFORT WORKS will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.