CSU - Fabric warranty – Comfort Works

Fabric warranty policy

At Comfort Works, we offer a Limited Warranty on our fabrics which is valid from the date of purchase. This Limited Warranty applies to all purchases of Comfort Works slipcovers from 1 July 2022 onwards.

Each of our fabric collections carries a specific warranty period, with defined defects and issues that are covered within that warranty period.

If your fabric issue is covered by our Limited Warranty, our CX agents will guide you through the process of resolving the issue with a free replacement.

What the Limited Warranty covers

This warranty is applicable for normal usage following the recommended care guide and exposure conditions, including indirect sunlight, and mildew.

We test all of our fabrics through internal and external testing to ensure they can withstand the everyday use of a household. While none of our fabrics are indestructible, we take every care and precaution to ensure that our warranty and care guide accurately reflects the durability of each fabric.

With this limited warranty, we can assure you that our fabrics, if properly cared for, will last a long time in your home.

Fabrics with a 3-year warranty period
You are entitled to claim a replacement against:

Tearing, breaking or abrasion that arises from normal wear-and-tear (following the appropriate fabric care guide), colour fading and pilling for Comfort Chenille, Classic Velvet and Claw-proof Velvet fabric slipcovers;

Tearing, breaking or abrasion that arises from normal wear-and-tear (following the appropriate fabric care guide) for Everyday Linen, Brushed Cotton, and Pure Linen fabric slipcovers.

Fabrics with a 1-year warranty period
You are entitled to claim a replacement against:

Tearing, breaking or abrasion that arises from normal wear-and-tear (following the appropriate fabric care guide) and colour fading for Performance Weave fabric slipcovers,

Tearing, breaking or abrasion that arises from normal wear-and-tear (following the appropriate fabric care guide) for Eco Weave, Eco Twill, Eco Basketweave, Eco Chenille, Everyday Weave, Cotton Canvas and Textured Weave fabric slipcovers,

Tearing, breaking or abrasion that arises from normal wear-and-tear (following the appropriate fabric care guide) for Leather slipcovers.

What the Limited Warranty does not cover

This warranty does not cover damage such as rips, burns, tears, and damage resulting from evident misuse or abuse; or improper installation.

The warranty also does not cover tears, flattening of nap, pilling, fading, shrinking, stains or discoloration when heavy soiling or abuse is evident.

This limited warranty does not cover normal wear-and-tear, cuts, scratches, or damage caused by impacts or accidents. This limited warranty does not apply if the product has been placed outdoors or in a humid environment.

The warranty does not cover the natural breakdown of colours, finishes, and material over time or damage from lack of maintenance.

Comfort Works reserves the right to require proof of purchase and inspect any fabric submitted for claim. Proof of purchase must be presented.

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Limited Warranty protection for claw-proof velvet

Our Claw-proof Velvet has been tested to be safe, durable, and scratch-resistant for the majority of pet owners. However, the fabric can still be vulnerable to aggressive scratching and biting from extremely sharp claws and strong teeth.

Check out this blog post on how to protect your sofa from pet damage here.

You are entitled to claim a replacement against:
Tearing, breaking, or abrasion results in the slipcover becoming unserviceable after normal use and proper care. Please see the image below for reference.

Clawproof Velvet Storm torn apart

What the Claw-proof Velvet limited warranty does not cover
Small puncture holes and marks resulting from sharp claws or teeth, but the slipcover remains in intact condition and/or is serviceable/functional. Please see the image/s below for reference.

Clawproof Cream Punctured

Overall fabric usage & care guide

Following this fabric care guide will help to prolong the lifespan of your slipcovers, and maintain their performance, comfort, and appearance.

Clean the slipcovers once a week with a soft brush or vacuum cleaner, as accumulated dirt will accelerate wear and dull the colour of the fabric.

After spot cleaning, use a dry cloth to remove excess moisture from the fabric. Allow the upholstery to dry completely before use.

Do not expose the fabric to direct sunlight. With extended exposure, ultraviolet rays can create hairline cracks in leather or cause fading or discolouration of fabric.

If a snag occurs in your fabric, trim it using scissors. Do not attempt to pull it out, as this could damage the surrounding fibres.

Spillage on fabrics may result in discolouration. Any spillage should be wiped with a dry cloth immediately. Do not use bleach (including oxygen-based or commercially advertised as colour protection bleach) on the fabric unless advised by our CX agents.

Ensure no sharp objects (or claws) come into contact with the slipcovers to the best of your ability as this may cause snags or tears in the fabric.

Natural fabrics care guide

This applies to Brushed Cotton, Cotton Canvas, Everyday Linen, Pure Linen.

All natural fabrics will soften over time after a few washes. It is also normal to see some pilling in the first few weeks of use for natural fabric. This pilling will stop once the loose fibres in between the thread are gone.

Machine-washing:

Ensure that all zippers are closed.

Wash at a temperature of 30°C or below.

Do not bleach.

Drying:

Drip dry in shade.

Do not dry under direct sunlight.

Do not tumble dry.

Fit your covers while slightly damp to prevent creases and ensure a snug fit.

Ironing:

Iron at medium heat, from 110℃ (230℉) to 150℃ (302℉).

Stain/spill removal:

For non-oil-based liquid spills, blot immediately with a clean, dry cloth or towel.

For oil-based liquid spills, gently blot excess oil with a paper towel.

Then apply an absorbent such as corn starch over the spill, and allow it to sit for 10-15 minutes.

Vacuum the absorbent off, then spray on a mild cleaning solution of soap and water.

Rinse the fabric thoroughly to remove all soap residue. Air dry.

Synthetic fabrics care guide

This applies to Claw-proof Velvet, Classic Velvet, Comfort Chenille, Eco Basketweave, Eco Chenille, Eco Twill, Eco Weave, Everyday Weave, Nomad, Performance Weave, Textured Weave.

Machine-washing:

Sort slipcovers by colour and type: separate darks from whites, heavy from light fabrics to prevent pilling.

Turn garments inside out.

Ensure that all zippers are closed.

Wash at a temperature of 30°C or below.

Do not bleach.

Do not machine wash Performance Weave. Spot clean only to preserve the longevity of the nano-coating.

Drying:

Drip dry in shade.

Do not dry under direct sunlight.

Do not tumble dry.

Fit your covers while slightly damp to prevent creases and ensure a snug fit.

Ironing:

Do not steam.

Do not iron.

Stain/spill removal:

For non-oil-based liquid spills, blot immediately with a clean, dry cloth or towel.

For oil-based liquid spills, gently blot excess oil with a paper towel.

Then apply an absorbent such as corn starch over the spill, and allow it to sit for 10-15 minutes

Vacuum the absorbent off, then spray on a mild cleaning solution of soap and water.

Rinse the fabric thoroughly to remove all soap residue. Air dry.

Keep Comfort Chenille, Performance Weave and Classic Velvet covers raised and refreshed with a weekly vacuum to remove dust particles.

Leather care guide

This applies to Vegan Leather Savannah Saddle, Bycast Leather Urbanskin Kramfors.

Do not machine wash or iron.

Wipe leather weekly with a clean, damp cloth (avoid harsh chemicals) to remove any build-up of body oil, perspiration, hair, etc.

Keep leather dry and away from humidity and direct heat. Do not allow excess moisture to sit on the surface of the leather.

In case of spills, stains or dirt, wipe with a clean, damp cloth.

Do not treat the leather with oil. Faux leather disintegrates fast after being in regular contact with oil and moisture.