Terms & Conditions

Terms & Conditions
Welcome to the place where a lawyer gets the company to write a bunch of boring, yet incredibly important stuff to keep me and you on the same page. Hopefully we'll be able to summarise most of the content here into a more succinct blurb.
We're an Aussie company which ships internationally. This means you're bound by Aussie laws and the products you order from us will be affected by your local import laws (customs duties). There would of course, be differences in the way things are done between countries so when in doubt, just drop us a message and we'll talk things over.
If we made a mistake on your order we'll do our best to make it right. Even if there wasn't a mistake but you have an issue or question, we'd definitely like to help you find a solution of some sort.
We'll be straight up with you and hope you return the favour -- this means double-confirming that you liked the swatches before ordering the slipcover, taking as much care with your order as we will be making them.

In General

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service").
By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Comfort Works reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, you should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Your use of the COMFORT WORKS website (comfortworks.com.au, comfort-works.com) constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please refrain from the use of COMFORT WORKS website.

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and can be subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with COMFORT WORKS you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. COMFORT WORKS retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
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  • A. OUR CONTRACT

    When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. Any typographical, clerical or other error or omission in any sales literature, quotation, acceptance of offer, invoice or other document issued by us will be subjected to correction without any liability on our part. 

  • B. PRICING & AVAILABILITY

    Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund, all within 30 days of payment. All prices are not inclusive of VAT. Delivery costs are waived for most countries except for a select few; such additional charges will be clearly displayed upon checkout where applicable and included in the Total Cost.

  • C. PAYMENT

    We require payment in full before production of Goods. Your card will be debited once the order has been accepted. Your estimated delivery date (3-4 weeks) starts on the date payment has been received.

  • D. PRODUCT SPECIFICATION

    I. We have a policy of continuous product development and reserve the right to amend the specification of Products without prior notice in relation to future sales. Goods supplied may differ as consequence from those on display or advertised. Unless agreed with you, the Goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the Website.

    II. Leather Products are made from quality bycast natural leather and accordingly they may not be uniform in colour or texture. Some leathers will mellow with age and exposure to sunlight and heat.

    III. We will endeavour to match the colour and texture of the fabric of your sofa to the samples chosen as accurately as possible, but variations in dye lots may occur, especially in naturally dyed fabrics such as the linen and cotton.

    IV.Samples ordered from more than 3 months ago may not match the current fabric stock; when in doubt, please re-order samples.

  • E. MEASUREMENTS

    The measurements of all Products made by us will be as accurate as possible, but are nevertheless approximate. For curtains, please check your measurements using our measuring guides to ensure that the correct sizes are ordered. For all other products (quilt covers and cushion covers), please double check if our standard sizes listed on the website are the same with your inserts. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order is being processed.

  • F. DELIVERY

    I. Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforseen circumstances outside of the reasonable control of COMFORT WORKS or delay due to any reasonable rescheduling of delivery.

    II. Import Duties/ Custom Fees/Charges- You as the importer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Comfort Works, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country, fees that are again the responsibility of the importer. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    Please note that we will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of COMFORT WORKS or delay due to any reasonable rescheduling of delivery.

  • G. Returns & Refunds

    I. Comfort Works wants every one of your shopping experiences with us to be a positive one. If a mistake (slipcover manufacturing defect) was done on our part, we would like to offer a simple, no hassle return policy with no restocking fee! Please view below for our full conditions. Any discounts or free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items.

    II. If you believe that you have received the wrong product / the wrong measurements / wrong fabric you should contact us within 30 days after receiving the package, via email (sales@comfortworks.com.au) with 3 photos showing us the couch's front, side and back clearly in full view. We'll then use these images to lodge a claim to investigate what went wrong and the best method of resolution for it.

    III. If mistake was done on our part, we will rectify the problem either via alteration credit of up to US$75 (or in equivalent currency) or through sending a replacement set of covers. Alternatively, we will gladly provide a full product refund or exchange for the merchandise within 30 days of delivery date (as per shipping tracker). In the event that the goods are returned without fault on Comfort Works part, a 35% restocking fee from the entire purchase price will be applicable.

    IV. We cannot accept returns or claims on monogrammed, personalised, special-order items, items damaged through abnormal wear and tear usage, custom made orders or fabric orders that have already been cut. We strongly advise that fabric samples be ordered and kept before placing an order with Comfort Works. We cannot accept returns for custom made items if a sample fabric was not ordered prior. We also cannot accept returns of claims due to 5% or less colour variation due to variation in dye lots.

    V. Please note that in the interests of hygiene, items must be unused and unwashed, and returned in their original wrapping. All goods will be inspected upon return.

    VI. Bedding, textiles, curtains and any item marked as “Special Order” are not returnable. “Special Order” typically refers to products which are custom-built to your own specification and/or imported on a per-order basis. 

    VII. The goods are your responsibility until they reach our Production team. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

    VIII. We recommend you use a postal service that insures you for the value of the goods you are returning. Please email us before returning your goods. We will only accept goods that are returned with a confirmation from a COMFORT WORKS customer service representative.

    IX. We will not refund any goods that have not been accepted and returned by you. For example, if you have refused to accept delivery and our courier services returns the item to us, we will consider our obligation to attempt further shipment as terminated, reserving all rights against you for resultant damages arising from your failure to fulfill your obligation.

  • H. CANCELLATIONS 

    You are able to amend an order only within 24 hours of it being submitted; this only includes changing the size/colour of an item and changing the delivery address. 

  • I. FABRICS

    I. Fabric may vary slightly between dye lot / production batch. Though the actual variation is often very slight, fabrics made from natural ingredients can and will have a colour difference of up to 5%.

    II. Whilst we guarantee to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order due to dye-lots batch variation.

    III. The above guarantee will only apply to swatch orders that have been received and order(s) placed within a 30 day time-frame.

    IV. We cannot accept any responsibility for fading or discoloration, due to exposure to sunlight.

    V. We cannot accept any responsibility for fading or discoloration, due to exposure or contract with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odor neutralizers and nicotine neutralizers that contain certain chemicals that can react with fabric dyes.

    VI. We recommend that you wash and/or clean your slipcovers as an entire set, as colored fabrics can and will fade slightly after the first wash.

    VII. All products are sold on the basis that they are suitable for domestic use only.

  • J. DISCOUNT CODES

    Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. 

  • K. INTERNET PURCHASES

    I. We endeavor to display as accurately as possible the colors of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the color of the product delivered. 
    II. The contract shall not be concluded until we have received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address you have given us during the registering procedure and on ordering.
    III. Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred. 
    IV. We are entitled to refuse any order placed by you.
    V. To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.
    VI. Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.
    VII. We control and operate the web site from our offices within Australia. Accordingly the laws of Australia govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside Australia you do so on your own initiative and you hereby agree that in the event of a dispute between COMFORT-WORKS.com and you the laws of Australia will apply at all times.

PROTECTING YOUR PRIVACY

In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example: for your personal order history on our feedback forms.

We do not sell, trade or rent your information to others. You can be sure it will remain confidential and will be used only to help us build a better relationship with you.

OUR SAFE SHOPPING GUARANTEE

In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example: for your personal order history on our feedback forms.

ETHICAL SOURCING POLICY

As a reputable and trusted business committed to offering its customers high quality products, COMFORT WORKS recognizes its obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment which protects their employees´ health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

• Minimum age of employment
• Freely chosen employment
• Health and safety
• Freedom of association and the right to collective bargaining
• No discrimination
• No harsh or inhumane treatment
• Working hours
• Rates of pay
• Terms of employment

COMFORT WORKS will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person´s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. COMFORT WORKS will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.